CALL CENTER VIETNAM

Running or having a domestic or international call center oversea is the norm for several global companies today. So just to meet this fast growing international demand of call center is for cost-effective, customer-oriented call centers, many organizations worldwide are outsourcing these services by setting up call center oversea. Vietnam is an emerging country for call centers.

Why Call center Vietnam Services?

Outsourcing is a powerful business model which Transfers the responsibility of one or more of the company's functions to an efficient and reliable source allows the company to focus on its core competency:-
Competency:
Reduces capital investment
Reduces requirement of manpower
Helps in business expansion

Our Services

We have got a robust infrastructure to manage campaigns for our clients. We can manage a broad range of outbound services for clients across various industry segments. We have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc.

Why Contact Centre Vietnam ?

» Skilled, professional, customer support and technical service representatives
» Improved market coverage
» Faster ramp-up, launch, and roll-out of new campaigns
» Experience with programs similar to yours
» Rapid response to market conditions
» Account management expertise
» Enhanced reporting capabilities
» Market testing capabilities
» Remote call monitoring

Our IT-Enabled Services Include:

» Helpdesk Services and remote troubleshooting of IT-related queries
» Transaction Processing
» Accounting Services
» Call centers
» Remote Network Management
» End-to-end Processing Services

Contact Centre Vietnam customized solutions as per business requirements can be implemented quickly, immediately providing your customers with superior care at affordable cost. At Contact Centre Vietnam outbound call center services have specialization in Web Based Development, Lead Generation services, Surveys, Telemarketing Services, Insurance and Voice Broadcast Industries etc. Our Inbound call center Services offer appointment Scheduling, Order Taking service, Call Center Customer Responses, Customer Service, Help Desk & Answering service, Virtual Assistance and many more

Inbound Call center Services

Contact Centre Vietnam services have specialization in lead Generation, Appointment Scheduling, Research Surveys, Debt Collection and Telemarketing in Mortgage, Insurance , Telecom Industries etc.. Our Inbound Services offers Order Taking service, Call Center Technical support, Customer Service, Help Desk & Answering service. center combine parent company’s vast Consulting and IT experience of nearly one decades and diverse domain expertise, with our competency in BPO to create value in a collaborative relationship with you.

Our Services

Contact Centre Vietnam's inbound call center offer communication services specifically designed to maximize the efficiency of your direct marketing efforts or to be a part of your technical support team. We work together with you as a partner building a strong, successful long-lasting relationship with your customers
• Inbound Call Center
» Answering Service
» Order taking
» Consumer Response
» Customer Service
» Dealer Locators
» Direct Mail Response
» Direct TV Response
» Email Management Services
» Help Desk Solutions
» Inquiry Handling
» Interactive Voice Response
» Product Technical Information
» Sales Lead Qualification
» Technical Support
» Toll Free Services
» Website Response

Outbound Call center Services
 
Contact Centre Vietnam have got a robust infrastructure to manage campaigns for our clients. Contact Centre Vietnam can manage a broad range of outbound services for clients across various industry segments. We facilities are equipped with latest call centre technologies like CTI, Soft Phone, Predictive dialer software, ACD, IVR and Fax on Demand, Voice logging and call blending.

Contact Centre Vietnam have the expertise to set up and manage large outbound call center operations. Our agents are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections, etc. It is now your one stop call centre for your Outbound Telemarketing, Customer support, Help Desk, Lead generation, Technical support, Web site promotion, Email Marketing campaigns, Fax Broad Casting and Data entry. Relax we are here for you !

Contact Centre Vietnam Outbound Call Center Services Includes:

» Appointment Scheduling
» Customer Satisfaction
» Database Selling
» Mortgage Lead Generation
» Direct Mail Follow-up
» Lead Generation
» Voice Broadcast
» Product Promotion
» Surveys
» Telephone/Web Based Business Development
» Up Sell/Cross Sell Campaigns